Privacy Policy

Privacy Policy AE789 — We Take Care of Your Data

AE789 takes the protection of every member's personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information when you use the AE789 betting platform.

Effective: 1 January 2026
Updated: June 2026
Malay
PDPA Compliant

Commitment Privacy AE789

Six core principles that underpin how ae789 handles the personal data of every Malaysian player.

End-to-End Data Encryption

All personal data and financial information of ae789 players is protected with 256-bit SSL encryption. Every connection to the ae789 platform is fully secured, ensuring your information remains inaccessible to unauthorised parties.

Trusted KYC

The ae789 KYC (Know Your Customer) process is designed to protect player identities. Verification documents you submit are stored securely and accessed only by authorised verification staff — never shared with any external parties.

No Data Sales

AE789 has never sold, rented, or traded players' personal data to any third party for marketing purposes, and never will. Your information belongs to you, and we fully respect your privacy.

Data Control in Your Hands

Every ae789 player has the right to access, correct, and request deletion of their personal data. You can manage your account privacy settings at any time through the account panel or by contacting our support team.

Secure Data Storage

AE789 player data is stored on servers protected by multi-layered firewall systems, strict access controls, and round-the-clock security monitoring. We utilise infrastructure that complies with the latest industry security standards.

Full Transparency

AE789 is committed to notifying players of any changes to this Privacy Policy. We believe that a strong relationship between platform and player is built on a foundation of transparency and trust.

Last updated: June 2026

Important Note: This Privacy Policy explains in detail how AE789 handles your personal information. By using the AE789 platform, you agree to the collection and use of information as described in this policy.

1 Information We Collect

AE789 collects various types of personal information necessary to provide safe, seamless, and responsible online betting services to Malaysian players. This information is collected directly from you during the registration process and while using the platform.

Types of information we collect include:

  • Identity information: full name, identity card number (MyKad), date of birth and gender
  • Contact information: email address, mobile phone number and current residential address
  • Financial information: bank account details, deposit and withdrawal history, and transaction records
  • Verification information: copy of MyKad, copy of bank statement and other supporting KYC documents
  • Technical information: IP address, device type, operating system, web browser and session data
  • Behavioural information: gameplay patterns, wagering preferences and activity records within the platform

All of this information is collected to enable ae789 to verify player identities, process financial transactions securely, comply with legal requirements, and provide a personalised gaming experience for you.

Data Category Example Information Primary Purpose
Identity Data Name, MyKad, date of birth KYC & age verification
Contact Data Email, phone, address Communication & notifications
Financial Data Bank account, transaction records Deposit & withdrawal processing
Technical Data IP address, device type Security & fraud prevention
Behavioural Data Gaming patterns, preferences Personalise your experience
2 How We Use Your Information

Personal information collected by ae789 is used solely for legitimate purposes related to the provision of our betting platform services. We do not use your data for any unrelated purpose without first obtaining your consent.

The primary purposes for which ae789 uses your information are as follows:

  • Managing and verifying new account registrations and completing the KYC process
  • Processing deposits, withdrawals and all financial transactions within the platform
  • Verifying player identities to prevent fraud, money laundering and unauthorised access
  • Sending important notifications related to accounts, promotions and platform updates
  • Providing responsive and effective customer support to every player
  • Analysing usage patterns to improve service quality and user experience
  • Complying with legal obligations, regulations and directives from relevant authorities
  • Implementing a responsible gaming programme to identify and assist at-risk players

AE789 practises the principle of data minimisation, meaning we only collect information that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information beyond what is required to operate our platform.

3 Data Sharing and Disclosure

AE789 understands the importance of keeping players' personal information confidential. We will not disclose your personal data to any third party except in the circumstances described below:

  • Payment Service Provider: information required to process deposits and withdrawals through our partnered local Malaysian banks
  • Game Software Provider: minimum technical data required to deliver casino games, slots, and sports betting
  • Legal Authority: information required by Malaysian authorities pursuant to a valid court order or official directive
  • Identity Verification Service Provider: data required for KYC verification purposes by authorised third parties

AE789 never has and never will sell, rent, or trade players' personal data to advertising companies, data brokers, or any party unrelated to the operation of our platform.

Every third party we work with is bound by a strict confidentiality agreement and is required to uphold data protection standards equivalent to or higher than those of ae789.

4 Data Storage and Security

AE789 implements comprehensive technical and organisational security measures to protect players' personal data from unauthorised access, loss, destruction, or unintended disclosure.

Key security measures we implement include:

  • Data encryption using 256-bit SSL/TLS protocol for all communications between your device and ae789 servers
  • Two-factor authentication (2FA) available for all player accounts
  • Multi-layered firewall and intrusion detection system (IDS) operating 24 hours a day
  • Role-based access control ensuring that only authorised staff can access sensitive data
  • Regular security audits by independent third parties to identify and address any vulnerabilities
  • Automatic secure data backup to ensure continuity of service

Players' personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law, whichever is longer. Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.

As a general rule, ae789 retains transaction records and account data for a minimum of 5 years from the account closure date to meet applicable legal and anti-money laundering requirements.

5 Cookies and Tracking Technologies

AE789 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and deliver more relevant content to you. Cookies are small text files stored on your device when you visit the AE789 website.

Types of cookies used by ae789:

  • Essential Cookies: required for core platform functions such as login authentication and session management — cannot be disabled
  • Performance Cookies: collects information on how players use the platform to help us improve service speed and stability
  • Functional Cookies: stores your preferences such as language, display settings, and gaming preferences for a smoother experience
  • Analytical Cookies: helps us understand aggregate usage patterns for the purpose of continuous platform improvement

You can control and manage cookie settings through your web browser settings. However, disabling essential cookies may affect certain functions within the AE789 platform. Your continued use of the AE789 platform is considered your consent to the use of cookies as described here.

6 Players' Rights Over Personal Data

As an ae789 player and as an individual whose personal data we handle, you have the following rights regarding your personal information, in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA):

Right to Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You have the right to request the correction of any inaccurate or outdated personal data.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal obligations.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes.

Right to Portability

You may request your personal data in a machine-readable format for transfer purposes.

Right to Restrict Processing

You may request a restriction on data processing while an investigation or dispute is ongoing.

To exercise any of the above rights, please contact the ae789 customer support team via 24/7 Live Chat. We will process your request within 14 business days. Some requests may require identity verification beforehand to ensure the security of your account.

7 Protection of Children's Data

The ae789 platform is intended exclusively for individuals aged 18 and above. ae789 does not intentionally collect or process any personal data from individuals under the age of 18.

If we determine that we have collected personal data from an individual under the age of 18, we will take immediate steps to delete that information from our records and close the relevant account. Parents or guardians who become aware that a child under their care has registered an ae789 account are asked to contact us immediately via Live Chat.

AE789 maintains a zero-tolerance policy toward platform access by underage individuals. Our rigorous KYC process is implemented in part to prevent registration by minors or adolescents.

8 Links to External Platforms

The ae789 platform may contain links or references to third-party websites or applications, such as game providers or sports partners. These links are provided solely for convenience, and ae789 has no control over the content or privacy practices of those websites.

AE789 is not responsible for the privacy policies or data handling practices of any third-party websites. We encourage you to read the Privacy Policy of every website you visit before providing any personal information to them.

If you access third-party content via links from the ae789 platform, you do so at your own risk and subject to the terms and privacy policies of the respective third party.

9 International Data Transfers

In operating the AE789 platform, your personal data may need to be transferred, stored, or processed in countries outside Malaysia, particularly in the context of cloud infrastructure usage and international software service providers.

When such data transfers occur, AE789 ensures the following:

  • Transfers are carried out only to countries or entities that provide an adequate level of data protection
  • Appropriate data transfer agreements have been put in place with the receiving parties
  • Additional protection measures are applied where required based on risk assessment
  • All transfers comply with the requirements of Malaysia's Personal Data Protection Act 2010

Regardless of where your data is stored or processed, ae789 ensures that an equivalent level of protection is applied as described in this Privacy Policy.

10 Amendments to This Privacy Policy

AE789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any amendments made will be published on this page along with the new effective date.

For significant amendments involving fundamental changes to how we use your personal data, AE789 will endeavour to notify you via email or in-platform notification at least 14 days before the amendment takes effect.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the AE789 platform after any amendment takes effect will be deemed as your acceptance of the updated privacy terms.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ae789 handles your personal data, please contact our team through the following channels:

  • Live Chat: available 24 hours a day, 7 days a week via the ae789 platform
  • Email: [email protected] (response within 1–2 business days)
  • Language: our support team handles enquiries in both Bahasa Malaysia and English

We are committed to addressing every privacy-related inquiry or complaint seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory authority.

FAQ — AE789 Privacy Policy

Absolutely not. ae789 has never and will never sell, rent, or trade players' personal data to any third party for marketing or any other unrelated purpose. Your data is only shared with parties directly involved in delivering our platform services — such as payment service providers and game operators — and only to the extent strictly necessary.

You may submit a data access request at any time by contacting the AE789 customer support team via 24/7 Live Chat or by emailing [email protected]. We will process your request within 14 business days upon successful verification of your identity.

AE789 retains players' personal data for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. In general, account and transaction records are kept for a minimum of 5 years from the account closure date to comply with anti-money laundering regulations and Malaysian financial legislation. After this period, data will be securely deleted.

When you close your AE789 account, your personal data will not be deleted immediately, as we are required to retain certain records under Malaysian financial and anti-money laundering laws. However, your account will be deactivated and your data will no longer be used for any marketing or active communications. Once the mandatory retention period ends, your data will be permanently deleted.

Yes, the security of players' financial information is ae789's highest priority. All financial data is protected with 256-bit SSL encryption and stored on firewall-protected servers. Your bank account details are never stored in plain text, and we use a tokenisation system to safeguard sensitive payment information. In addition, all transactions are monitored in real time to detect any suspicious activity.

You have the right to request the deletion of your personal data. However, such requests are subject to legal obligations that require us to retain certain data for a prescribed period. AE789 will process your deletion request and inform you which data can be deleted immediately and which must be retained by law. Contact our team via Live Chat to initiate this process.
Safe & Trusted Platform

Join ae789 — Your Privacy Fully Guaranteed

AE789 is more than just an online betting platform — we are a gaming partner that genuinely cares about your safety and privacy. Register today and enjoy a secure, fun, and responsible betting experience alongside over 500,000 Malaysian players who have already trusted us.

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